Reference

Your Account Rights and Our Legal Commitments

quiniel operates in eligible US states under applicable state law — what's available to you depends on where you're located.

State-by-state eligibilityAccount data rightsUS-applicable termsPayPal, Venmo, Play+ coveredContact paths for legal requests
quiniel Your Account Rights and Our Legal Commitments
LEGAL CONTACT PATHS

How to Reach Us for Legal or Policy Questions

If you have a question about our terms, a data request, or a dispute related to your account, we have three direct channels. We aim to respond to legal and policy questions within two business days. Account-specific issues — like a frozen withdrawal or identity verification hold — can often be resolved faster through live chat, where our team has direct access to your account status.

Team online

Live Chat

The quickest path for account-level issues. Start a chat from your account dashboard and reference the specific policy or transaction in question for the fastest resolution.

Legal Contact Form

Use the form under Account Settings for formal requests — data access, account closure, or disputes you want on record. We respond within two business days.

Email Support

Send policy questions or written complaints to our support address listed in your account settings. Include your account ID so we can pull the right records without delay.

DATA AND ACCOUNT SECURITY

How We Protect Your Account and Handle Your Data

We collect only the data needed to verify your identity, process payments, and maintain your account in eligible states. Your PayPal and Venmo details are never stored on our servers — transactions route through each provider's own secure infrastructure. You have the right to request a copy of your personal data or ask us to delete your account entirely through the legal contact form in your settings.

Identity Verification

We verify identity at account opening using government-issued ID. This satisfies state licensing requirements and protects your account from unauthorized access by anyone else.

Cookie and Tracking Policy

We use session cookies to keep your mobile login active across the app and browser. You can manage cookie preferences in your account settings without affecting core account functions.

Data Retention Rules

We retain account and transaction records for the period required by applicable state law. Once that period expires and your account is closed, we delete or anonymize the remaining data.

Request a Data Change

To correct inaccurate personal data or update your registered payment method, open a request via the legal contact form. Identity re-verification may be required for certain changes.

Legal Questions We Hear Most Often

These are the policy and rights questions our account holders ask when they want clarity on how our terms work in practice — especially around state access, payment rails, and data rights.

Access depends entirely on your state's laws. quiniel operates only where online sports betting or gaming is permitted under local regulation. Check the eligibility screen during account registration to confirm your state.

If regulatory changes affect your state, we'll notify you by email and provide a withdrawal window so you can move your balance out through PayPal, Venmo, or Play+ before access is restricted.

Submit a data access request through the legal contact form in your account settings. We'll compile your account history, transaction records, and profile data and send it within the timeframe required by applicable law.

Yes. Request account closure through the legal contact form. We'll process the closure, issue any remaining balance to your registered payment rail, and delete or anonymize your data after the legally required retention period.

Open a formal dispute through the legal contact form or email support with your account ID and the transaction in question. We document every dispute and respond within two business days with a written explanation.

Tax obligations depend on your individual situation and applicable federal and state law. quiniel does not withhold taxes on your behalf — consult a tax professional about reporting requirements for your state.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.