Reference

Terms That Cover How Your Account Works

These terms set the ground rules for every account on quiniel — from how you open it to how funds move through PayPal, Venmo, or Play+. Access depends on state law, so read the eligibility section before you start.

Eligibility by statePayPal, Venmo, Play+ rulesAccount ownership policyFunds & withdrawal termsUpdates & notifications
quiniel Terms That Cover How Your Account Works
HOW WE HANDLE IT

Data, Security and Your Account Rights

These four areas cover what quiniel does on our side to keep your account information accurate, secure, and in line with what these terms promise. If you ever want to request a change or review what we hold, the process is straightforward.

Data Retention

We keep account records for as long as your account is active and for the period required by applicable state law. You can request a summary of what we hold through live chat.

Account Security

Your account is protected by password authentication and, where your device supports it, a one-time verification code sent to your phone. Never share login details with anyone.

Cookie Policy

We use session cookies to keep you logged in across mobile and desktop without re-entering your credentials. You can manage cookie preferences in your browser settings at any time.

Requesting Changes

To correct personal details on your account — name, address, linked email — contact support with your ID verification documents. Changes to payment methods like PayPal or Venmo follow the same path.

TERMS CONTACT

How to Reach Us About These Terms

If a clause isn't clear, or you need to flag a discrepancy in how a rule was applied to your account, these are the three ways to reach our team. We handle terms-related queries separately from general account questions so you get a direct answer faster.

Live Chat Open the chat window from any page on the site. For terms questions, type 'terms query' first so the agent pulls up your account and the relevant clause right away.
Email Support Send your question to our support address from the email on your account. Include the section number you're asking about and your account ID for a faster reply.
In-App Message Logged into the mobile browser or app? Use the account menu to send a message directly. Replies land in the same thread so the context stays in one place.

Common Questions About These Terms

Real questions from people reading these terms for the first time. If yours isn't here, live chat gets you a direct answer tied to the specific clause.

Access depends on your state's laws. Open your account only if online betting is permitted where you're located. We display an eligibility check at registration to confirm your state.

Any verified funds in your account wallet are returned to the original payment method — PayPal or Venmo — after identity checks clear. The process follows our standard withdrawal verification steps.

We send an email to your registered address and post an in-app notification before any material change goes live. The notice period is stated in the message; using your account after that counts as acceptance.

No. Accounts are strictly one person, one verified identity. Sharing access violates these terms and can result in account suspension. Your Play+ card and linked wallets are also single-account instruments.

Start with live chat and reference the transaction ID plus the clause you believe applies. Our team reviews it against your account history and responds with a documented decision, not a form reply.

Log into your account on mobile or desktop, go to Account Settings, and select Terms History. The version you accepted at registration and any subsequent accepted updates are stored there.
Reference

Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.